FREQUENTLY ASKED QUESTIONS
- HOW SOON CAN I SCHEDULE MY MOVE DATES? We prefer to arrange the dates after the in-home inspection has been completed. This will tell us how much time will be needed to pack and load your household. Based on this information and the distanced traveled, we’ll be able to formulate your delivery spread dates.
- HOW SOON DO I NEED TO DISCONECT MY APPLIANCES? Appliances must be serviced prior to your load date. We can arrange to have a third-party service company disconnect them on your last day of packing, to allow maximum usage. Your refrigerator must be cleaned and the door left open to air prior to the driver arriving on the Load Date.
- WHEN CAN I EXPECT DELIVERY OF MY GOODS? Your Relocation specialist OR customer service Coordinator will work with you to arrive at an agreed-upon delivery date spread based on the weight of your shipment and distance traveled. This window can be anywhere from 1 to 12 days long, with delivery occurring any one of those dates. Your driver will call you at least 24 hours before delivery, to confirm your date.
- WHAT TIME WILL THE MOVING CREWS ARRIVE EACH DAY? It is LoPresti standard that crew’s arrive at the customer’s residence by 9:00 AM, in uniform and ready to work. We will call you the business day before your agreed-upon pack day to confirm their arrival time. In addition, your Driver will call you 24 hours prior to the scheduled move day to confirm arrival time.